I get it, sometimes things just don’t work out..
Jane Finch Jewellery will happily exchange or offer a online store credit to the full amount*¹ if you are unhappy with your jewellery. You must contact us within 5 days of original recepit.
To organise a return or exchange, please contact us at email@example.com for approval - in this email please include your;
• order number
• the product you are returning
• the reason for your return
You may be asked for further information during this process
Once your return lands on my bench it will go through a thorough assessment to make sure it meets the return criteria. If it does, beautiful! I'll process your return asap. If it doesn’t meet the criteria listed below you will be contacted and invoiced for return shipping so I can return the piece to you*². Jane Finch Jewellery takes no responsibility for covering the cost of returns at any point.
If you wish to return a purchase made at the Rose St market you must have a proof of purchase, you can ask for a receipt to be emailed to you when you make a purchase with us at a market. Market purchases remain subject to these terms and conditions.
Please see the following terms to determine if your order is eligible for return
• contact must be made within 5 days of the original receipt
• the piece being returned must be in original condition, unworn, undamaged, clean and just as you received it
• the return must be received by Jane Finch Jewellery within 10 business days*³ from the time it is approved
A piece will not be accepted for return if;
• the jewellery returned is not in it's original condition ie: shows signs of being worn or damaged
• the piece is custom made, special order, a sale item, engraved or stamped - all are final sale
• if the jewellery is returned outside of the applicable time frame (10 business days)
The customer is responsible for all shipping costs in returns & exchanges unless the item is being returned for a manufacturer's fault, or as a result of a mistake on our end.
Be sure to package the jewellery safe and well, and keep the tracking & proof of shipping (lodgement receipt, this is not the same as a purchase receipt). We recommend using Australia Post's Express service (flat rate).
Jane Finch Jewellery will not be held liable if any damage is to occur in transit or if the package goes missing. We will not issue a refund if this occurs.
Damaged or Faulty
All pieces are thoroughly checked over before they are shipped out.
If you receive your jewellery and discover your item is somehow faulty or has been damaged in transit, please contact us asap so we can begin to resolve the issue as efficiently as possible. We can only finalise the case once the product(s) have been returned per instructions above.
Damaged items are assessed case by case and if damage has occurred due personal wear & tear, mistreatment or not caring for the jewellery as per our care instructions then it will not be covered under our manufacturers' warranty and will not be accepted for return.
Jane Finch Jewellery reserves the right to judge whether or not an item has been subject to abuse, mistreatment, alteration, or any act resulting in deterioration. On inspection, if the Jewellery shows any of these signs our guarantee is void and you will not be compensated.
If you have any further queries please don't hesitate to contact us or email our customer care team directly at firstname.lastname@example.org
*1 ~ Credit to the full amount less $10 shipping cost
*2 ~ Jewellery to be returned will be held for a maximum of 24 months from the date of contact. If the jewellery hasn't been collected by this date the customer forfiets the property to Jane Finch Jewellery.
*3 ~ Natural disaster is the only exception considered. Regardless, the return still cannot be processed until the order is recieved by Jane Finch.