FAQ


Help! I don’t know my ring size..

You can check out my helpful guide here or purchase an adjustable ring sizer here

Who makes the jewellery?

Every piece is personally designed and made by me, Steph, in my Melbourne based home studio.
From time to time I also employ the hands of professional bench jewellers to help set stones or engrave your special pieces.

What materials are used?

Metals are 100% recycled ~ stones are a mix of natural and lab-created and are always ethically sourced.
Product descriptions will always clearly state what material has been used, or is available to order.

Do you offer Warranty?


Jane Finch Jewellery does not offer extended warranty cover.
If this is something you need for peace of mind, it's recommended that you seek private insurance cover for your jewellery. I recommend chatting with Q report or your personal contents provider.

In line with Australian Consumer Law you are covered for manufacturing faults. If upon initially receiving your piece you discover there is a fault, please contact us within 3 days of reciept via hello@janefinch.com.au to dicuss the issue.

Refunds or compensation will not be provided for a piece that has sustained wear and tear damage over time, has been accidentally damaged or deliberately damaged, lost or stolen. 

My jewellery has become damaged/worn over time
 

The metals used in jewellery are malleable and over time will show signs of wear and tear, especially if it is worn regularly. When purchasing jewellery it is important to choose an item that is suitable for its purpose. Not all metals and stones are suitable to be worn every day.

ex. If you're wanting to buy an engagement ring and you're unsure of what metals/stones would be suitable to wear everyday, contact me to discuss and I can help you map out your options and work out the most appropriate design for your purpose to ensure durability and longevity.

Refunds or compensation will not be provided for a piece that has; sustained wear and tear damage over time, has been accidentally damaged or deliberately damaged, lost or stolen.

I've purchased the incorrect ring size

 

Not a problem! if you've purchased the incorrect size, get in touch asap through email at hello@janefinch.com.au to arrange an exchange or resizing. 

Just a couple of things to note;

- it is the consumer's responsibility to cover all return postage costs 
- custom made pieces cannot be exchanged or refunded
- items cannot be exchanged if they have been worn, or are not in their originally received condition
You can find the full exchange t&c's here

 

Do you accept refunds or exchanges? 

Yes, exchanges and refunds are accepted under our terms and conditions, inline with Australian consumer law. You can review the full terms and conditions here


What is the currency used in this store?

All prices shown are in Australian Dollars $AUD.

Where do you ship?

Australia and New Zealand
Other international destinations are available upon request, pop through an email to enquire at hello@janefinch.com.au

A note for international orders ~ Some countries may impose an import duty on your package.This is a third party charge organised by your country’s government and has nothing to do with Jane Finch Jewellery. It is the buyer's responsibility to pay any customs and import fees.

How long will it be until my order ships?

There is an approximate timeframe noted at the bottom of each product's description. These are approximate guidelines. Lead times for every design differs as some have varying processes, require material to be ordered in, or need to visit an offsite jeweller for engraving or stone setting. Each of these processes impact the lead time between your piece being made, and being shipped. 

Timeframes vary from 2-5 business days to upto 8 weeks (custom gold work) 

If you're unsure, or need something in a rush, please reach out at hello@janefinch.com.au to discuss and I'll do my best to be accomodating. 

 

Do you have any stockists?

You can find out where I'm stocked right here


Social Media

You can follow us on;
Instagram @Janefinchjewellery
Facebook @Janefinchjewellery

 

Is there something I've missed?

You can contact me here if you have any questions
or email directly at hello@janefinch.com.au