Do you offer Warranty?
Jane Finch Jewellery offers a 6 month warranty from the date of purchase.
You can read all about it here.
Jane Finch warranty covers
• manufactuer's faults
• faulty clasps
• stone settings
This warranty does not cover
• chain breakage
• tarnish or discolouration
• skin reactions
• external damage resulting from neglect or mistreatment such as; scratches, dents or abrasions, damaged stones, damaged prongs, stones lost as a result of damaged settings, pendants lost as a result of broken chain,
Where are you based?
We're currently designing and making all of our pieces from our Melbourne-Naarm based studio.
Do you accept refunds or exchanges?
Yes, exchanges and refunds are accepted inline with our terms and conditions.
You can review the terms and conditions here
How long will it be until my order ships?
There is an approximate timeframe noted in each product's description.
Lead times for every design differ as some have varying processes, require material to be ordered in, or need to visit an offsite jeweller for engraving or stone setting.
Each of these processes impact the lead time between your piece being made, and being shipped.
Timeframes vary from 2-5 business days up to 8 weeks (bespoke gold work)
If you need your order by a specific date please reach out at email@example.com to discuss and I'll do my best to be accomodating.
Where do you ship?
Import fees and duties
A note for international orders (Outside of Australia)
Some countries may impose an import duty on your package. This is a third party charge organised by your country’s custom's department. It is the buyer's responsibility to pay any customs and import fees.
If applicable, please contact your country's custom office for estimated charges and rates on packages coming from Australia.
I don’t know my ring size
My first recommendation is to go to a professional jeweller or any chain store and ask to be sized. This is generally a free, no fuss service.
I understand that this option may not be easily accessible for every one so i've shared our guide below.
You can check out our guide here and purchase an adjustable ring sizer here
I've purchased the incorrect ring size
Not a problem, it happens!
if you've purchased the incorrect size there is a 14 day 'change of mind' policy to keep you covered. Get in touch through email at firstname.lastname@example.org to arrange an exchange or resize.
If contact is made after the 14 day period it will be accessed case by case and may or may not be eligable for an exchange, at our discretion.
A few things to note;
• resizing fees will apply
• it is the consumer's responsibility to cover all return postage costs
• custom made pieces cannot be exchanged or refunded, if possible it will be resized
• jewellery will not be accepted for exchange if it has been worn, or is not inline with our returns policy
You can find the full exchange t&c's here
Can I wear my jewellery in the water?
You can absolutely wear our jewellery in water!
You can put your JF piece on and forget about it. It's safe in the shower and in the sea.
Just a couple of things to note;
• always avoid wearing them in chlorine pools.
• avoid wearing our drilled freshwater pearls in water as it can cause damage over time.
Please remember to clean and pat dry your jewellery after wearing it in water to maintain it's shine.
Will my jewellery tarnish?
With proper care, your JF piece will remain tarnish resistant and last you for many years to come.
I have really sensitive ears, will I be able to wear JF?
Please check out our reviews!
Over the years i've recieved an overwhelming amount of great feedback from people about the quality of our jewellery and them finally being able to wear earrings without reacting.
Our Jewellery is made using only high-quality materials including: 14k Gold Fill, Sterling Silver and Solid Gold - making them safe for sensitive skin.
My jewellery has become tarnished/discoloured or my skin is reacting
There are many factors that play a role in tarnish or discolouration but largely it's a chemical reaction caused by everyday things such as the oil in our skin, high acidity skin, household chemicals, makeup and beauty products, and the environment it's kept in ie. high humidity, excess sunlight, open air.
Unfortunately some people experience a reaction to the metals used in jewellery and this isn't nessecarily an indicator of 'poor quality' jewellery, it's highly possible your skin is having a reaction due to the acidity or oil in your skin reacting to the common alloys that are mixed in with the precious metal.
For silver and gold to be used in jewellery it needs to be alloyed with other metals for durability and strength purposes. The ratio of metals are indicated by the carat of the metal and are often stamped on the piece.
ex. Silver jewellery is commonly known as .925 Sterling Silver, this indicates that there is 92.5% Silver, and 7.5% Copper in the alloy.
If your jewellery has discoloured or tarnished, the good news is it's relatively easy to clean it off with a jewellery polishing cloth - or in a soak of warm water, give it a very gentle brush using dishwashing liquid and a soft toothbrush and follow it up by thoroughly patting it dry.
If you find you are reacting to a particular metal, it's recommended to consider this in future and to try a different alloy. Many people who react to Sterling Silver jewellery find themselves able to wear White Gold without the reaction.
If you know you have sensitive skin, it's highly recommended your avoid plated jewellery and instead opt for gold filled or solid gold jewellery - which is great for hypersensitive skin.
Tarnish, discolouration and skin reactions are not covered by our warranty. It is the customer's discretion to know what does and doesn't work for them, and to look after their jewellery.