My first recommendation is to go to a professional jeweller or any chain store and ask to be sized. This is generally a free, no fuss service. 

I understand that this option may not be easily accessible for every one so i've shared our guide below.

You can check out our guide here and you can order a free adjustable ring sizer here

Not a problem, it happens!
if you've purchased the incorrect size there is a 14 day 'change of mind' policy to keep you covered. Get in touch through email at hello@janefinch.com.au to arrange an exchange or resize.

If contact is made after the 14 day period it will be assessed case by case and may or may not be eligible for an exchange, at our discretion.

A few things to note; 
• resizing fees will apply on anything that is stone-set, or is customised.
• it is the consumer's responsibility to cover all return postage costs 
• bespoke made pieces cannot be exchanged or refunded, if possible it will be resized
• jewellery will not be accepted for exchange if it has been worn, or is not inline with our returns policy

You can find the full exchange t&c's here

You can absolutely wear our jewellery in water! You can put your JF piece on and forget about it. It's safe in the shower and in the sea.

A couple of things to note;
• always avoid wearing them in chlorine pools.
• avoid wearing our drilled freshwater pearls in water as it can cause damage over time.
• avoid wearing opals in water as they can absorb it and any chemicals present.

Please remember to clean and pat dry your jewellery after wearing it in water to maintain its shine.

There's no short way to answer this because it's deeper than yes/no.
So here's a couple of notes.

• Sterling silver naturally blackens over time and this is a totally normal occurrence for the metal (it's called oxidising).

However the more you wear it, the cleaner it stays. Invest in a good quality polishing cloth to keep it looking its best.

• Good quality gold filled will not tarnish or discolour as the outer layer is a heavy layer of solid gold thats been pressure bonded to the surface. This outer layer when cared for correctly should last for years (decades even) to come. It doesn't quickly fade away like gold plating.

• Sometimes our skin, sweat and even the medications we take can affect our jewellery and cause it to discolour.
I've experienced this myself after starting new meds and seeing my earrings suddenly discolour over the months.

This is something that can be polished away with a cloth, and shouldn't necessarily cause a negative effect to your skin. But i get that it's not the desired look.

Discolouring isn't always an indicator of poor quality jewellery. It goes deeper.

If you'd love to read more on this i've actually written a blog about it! You can read that here.

Please check out our reviews! Over the years i've received an overwhelming amount of great feedback from people about the quality of our jewellery and them finally being able to wear earrings without their skin reacting negatively.

Personally my own ears are very fussy, and i've never been able to wear fashion jewellery without it causing pain and infections. So i'm VERY FUSSY on the materials I use to make earrings for Jane Finch - it's a personal matter to me and I get it.

If you know you're fine with good quality precious metals, you should be fine with Jane Finch.

There are many factors that play a role in tarnish or discolouration but largely it's a chemical reaction caused by everyday things such as the oil in our skin, high acidity skin, household chemicals, makeup and beauty products, and the environment it's kept in ie. high humidity, excess sunlight, open air. 

Unfortunately some people experience a reaction to the metals used in jewellery and this isn't nessecarily an indicator of 'poor quality' jewellery, it's highly possible your skin is having a reaction due to the acidity or oil in your skin reacting to the common alloys that are mixed in with the precious metal. 

For silver and gold to be used in jewellery it needs to be alloyed with other metals for durability and strength purposes. The ratio of metals are indicated by the carat of the metal and are often stamped on the piece.

ex. Silver jewellery is commonly known as .925 Sterling Silver, this indicates that there is 92.5% Silver, and 7.5% Copper in the alloy.  

If your jewellery has discoloured or tarnished, the good news is it's relatively easy to clean it off with a jewellery polishing cloth - or in a soak of warm water, give it a very gentle brush using dishwashing liquid and a soft toothbrush and follow it up by thoroughly patting it dry. 

If you find you are reacting to a particular metal, it's recommended to consider this in future and to try a different alloy. Many people who react to Sterling Silver jewellery find themselves able to wear White Gold without the reaction. 

If you know you have sensitive skin, it's highly recommended your avoid plated jewellery and instead opt for gold filled or solid gold jewellery - which is great for hypersensitive skin. 

Tarnish, discolouration and skin reactions are not something that's covered by our warranty as It is the customer's discretion to know what does and doesn't work for them.